
CONTACT US
E-mail Address: 2F, No.73, Lane 161, Sec.1.Dunhua S. Rd, Da-an District, Taipei City, Taiwan Tel : +886-2-2751-3663 Shanghai Office RETURNS & EXCHANGES
Return/Exchange Process
To initiate the return/exchange process, please have all your details ready and contact Customer Service: Monday to Friday 10:00-19:00
Return/Exchange Conditions
~ When exchanging faulty merchandise, please note the item may only be exchanged for a new item of the same style, colour and size. If the item is sold out, you may exchange for any new item or request a refund. ~ If there is a shipping error, we will replace the item with the correct order. ~ If exchanging for another size, please note this only applies to items with different sizing. You may exchange one size items for any new item or request a refund. ~ There may only be one return/exchange request per customer within the 7 day trial period. ~ If a customer too frequently requests a return/exchange, we reserve the right to cancel their membership.
Return/Exchange Shipping Calculation
Refund Process
If you have paid via cash remittance, we will complete the refund procedure within 7 working days upon receiving your refund/exchange merchandise. Please note, all refunds incur a processing fee.
Return/Exchange Rejection Conditions
The merchandise has been used or the returned products are not complete (All attached tags, accessories, internal/external packaging and gifts etc. must be shipped back to us.) Cosmetics, skincare or bath items that have been opened and/or the seal has been removed. Due to sanitary reasons, we regret that we are unable to accept returns or exchanges on underclothes.
Can I return/exchange merchandise in CHLOECHEN stores?
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SHIPPING
Domestic shipping● Shipping Fee 1. Each order's domestic postage rate is NT $ 150 2. Free postage when you spend more than NT $ 6,000 ● Estimated Delivery Time: 3-4 Days International shipping ● Shipping Fee
●Shipping days
●Category Weights
Estimated shipping or delivery date for each shipment ● Estimated arriving times refer to shipment to all major cities, from the date of shipping, not including time required from customs clearance procedures. |
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