E-mail
fashion4everyone@chloechen.com

Taipei Office
Address: 2F, No.73, Lane 161, Sec.1.Dunhua S. Rd, Da-an District, Taipei City, Taiwan
Tel : +886-2-2751-3663

Shanghai Office
Address: Room2503, Building 9, No.388 Luban Road (HaiYue Garden), Shanghai, China
Tel: +86.21.6437.0743

Return/Exchange Process
To initiate the return/exchange process, please have all your details ready and contact Customer Service:

Monday to Friday 10:00-19:00
Customer Service Phone Number: +886 2 2751-3663
Customer Service Email: fashion4everyone@chloechen.com

Return/Exchange Conditions
~ If you need to return or exchange merchandise, please send back your item with the original invoice, packaging and tags within 7 days. Any returns must be in new and unused condition.

~ When exchanging faulty merchandise, please note the item may only be exchanged for a new item of the same style, colour and size. If the item is sold out, you may exchange for any new item or request a refund.

~ If there is a shipping error, we will replace the item with the correct order.

~ If exchanging for another size, please note this only applies to items with different sizing. You may exchange one size items for any new item or request a refund.

~ There may only be one return/exchange request per customer within the 7 day trial period.

~ If a customer too frequently requests a return/exchange, we reserve the right to cancel their membership.

Return/Exchange Shipping Calculation
If the return or exchange is due to new merchandise defects or shipping errors, the cost of return shipping will be paid by CHLOECHEN Online. If the return or exchange is not due to merchandise defects or shipping errors, the cost of return shipping will be paid for by the buyer.

Refund Process
If you have paid via credit card, we will process your credit card refund within 7 working days upon receiving your refund/exchange merchandise. Please pay attention to your following month's credit card bill.

If you have paid via cash remittance, we will complete the refund procedure within 7 working days upon receiving your refund/exchange merchandise.

Please note, all refunds incur a processing fee.

Return/Exchange Rejection Conditions
Exceeds the 7 day trial period.

The merchandise has been used or the returned products are not complete (All attached tags, accessories, internal/external packaging and gifts etc. must be shipped back to us.)

Cosmetics, skincare or bath items that have been opened and/or the seal has been removed. 

Due to sanitary reasons, we regret that we are unable to accept returns or exchanges on underclothes.

Can I return/exchange merchandise in CHLOECHEN stores? 
CHLOECHEN Online is a different system to the stores, therefore customers cannot apply the online return/exchange policy to the merchandise in CHLOECHEN stores.

Domestic shipping
● Shipping Fee
　1. Each order's domestic postage rate is NT $ 150
　2. Free postage when you spend more than NT $ 6,000
● Estimated Delivery Time: 3-4 Days

International shipping
● Shipping Fee

Region Fixed International Shipping (NT$) Every 0.5KG Hong Kong, Macao 650 NT $60 Mainland China, Asia, Oceania 750 NT $75 Europe, US, Canada 1,050 NT $130 Central and South America, Africa 1,400 NT $180

●Shipping days

Region Days Hong Kong, Macao 1-2 Mainland China 3-7 Asia, Oceania 4-7 Europe, US, Canada 7-11 Central and South America 10-16 Africa 5-7

●Category Weights

Category 0.5KG≦ 1KG≦ 1.5KG≦ 2KG≦ T-Shirt Jacket Large Candle Candle Gift Box(8) Coat Large Candle     Heels/Sandals       Wedges       Casual Shoes       Flats/Sandals       Large Bag       Soap Gift Box(3)       Mid-size Candle       Mid-size Candle

Estimated shipping or delivery date for each shipment
● Estimated arriving times refer to shipment to all major cities, from the date of shipping, not including time required from customs clearance procedures.